Effective Date: 13 September 2024
At Caarvi (Charvi), we want you to be completely satisfied with your purchase. If for any reason If you receive the wrong product, we’re here to help..
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The product must be unused, unopened, and in the same condition as when you received it.
- The product must be returned in its original packaging.
- You must request a return and ship the product back to us within 7 days of delivery.
Products that do not meet these criteria will not be eligible for a refund.
Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been opened or used.
- Gift cards.
- Discounted or sale items.
Refund Process
To request a refund, please follow these steps:
- Contact Us: Email us at refund@caarvi.com to initiate a return request. Provide your order number and the reason for the return.
- Return the Product: Once your return is approved, ship the product to the following address:
[Insert Return Address, Hyderabad, Telangana, India]. Address should be mention here
You are responsible for paying any return shipping costs unless the return is due to a defective or incorrect product. - Inspection: Once we receive the returned product, we will inspect it to ensure it meets the eligibility criteria.
- Refund Approval: If the product passes inspection, we will process your refund within 15 business days. The refund will be applied to your original payment method.
Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check your bank account or credit card statement.
- Contact your bank or credit card provider as there may be some processing time before the refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at refund@caarvi.com
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at refund@caarvi.com
Shipping Costs
Shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product). If you receive a refund, the cost of return shipping (if applicable) will be deducted from your refund.
Contact Us
For questions related to refunds or returns, please contact us at:
- Email: refund@caarvi.com